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Support

Onboarding is white-glove. You don’t have to get unstuck alone.

Talk to a human

contact@venturi.systems

Email us to:

  • Kick off onboarding and receive your cloud-specific values.
  • Get help with any failing step: include the command output.
  • Request a credential rotation or coordinate offboarding.
  • Ask which optional surfaces (Bedrock, APIM, Event Hub, events) apply to you.

Venturi confirms role/SP reachability and ingestion start within 1 business day.

Product feedback and feature requests

Use feedback.venturi.systems for product feedback that should be tracked beyond an email thread:

  • feature requests and workflow improvements
  • bug reports that are not security-sensitive
  • connector or integration requests
  • roadmap comments and prioritization signals

Do not use the feedback portal for secrets, customer credentials, security vulnerabilities, or urgent onboarding blockers. Send those to contact@venturi.systems instead. If the portal is ever unreachable, email contact@venturi.systems and Venturi will capture the request.

For support tiers, severity definitions, response targets, and how support access to your tenant is governed, see Support tiers and Support-access architecture.

Security

To report a security concern, follow the disclosure process in the security policy above; don’t open a public issue.

Reference material

  • Onboarding modules: infra/<cloud>/onboarding/ in the platform repository (source access provided during onboarding)
  • Event schema: schemas/invocationevent/v1.schema.json in the platform repository (shared during onboarding); field reference in Ingestion API